The two common usage issues seen with Helix Native are:
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After a full Helix Native license is authorized, Helix Native is in Trial Mode when opened within a DAW
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Helix Native is crashing when attempting to open on an audio track within a DAW
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A blank screen after logging into your Line 6 account when opening Helix Native
What has helped many users in these situations is the following:
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Disable WiFi
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Launch your DAW
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Insert Helix Native on a track. The login page should pop up.
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Turn on WiFi.
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When you sign in, Native gets reauthorized.
Another potential resolution: ad blockers, firewalls, network monitors, etc. need to recognize line6.com and line6.net as legitimate domains. Adjust or disable such software accordingly.
CPU Usage:
Another common issue that may be noticed on some systems is Helix Native's CPU usage reading higher percentage than what would be expected. Helix Native is a CPU intensive plug-in, some of our systems show readings between 27-30%, the actual usage meter will vary from system to system.
Increasing the H/W playback buffer size in your DAWs settings can reduce CPU usage to a degree.